Shipping & Delivery Policy

AI Labs Courses are 100% digital, so this page also serves as our Shipping Policy: there is no physical shipping, carrier, shipping fee, or delivery address on any purchase. What you're buying is access: a dashboard login, course content, downloadable resources, and a certificate on completion.

Every purchase includes dashboard access to your course, downloadable resources and PDFs (workbooks, templates, prompt libraries), and a certificate of completion, generated automatically once you finish the course.

Once your payment is received and confirmed, access is granted almost instantaneously. If for any reason it isn't, our support team is available to help.

If access hasn't come through, send us a message through our contact form using the email you used to pay. We'll reply asking for your payment confirmation if we need it, and reach out to you directly.

If a delivery issue can't be resolved through initial contact, we escalate it through a dedicated support channel and assign you one-to-one support until it's fixed: the same person stays with your case from first contact to resolution.

Questions about this policy? Reach out through our contact form.